Ms. Harris,

I just wanted to thank the people at Northwind for being so kind and helpful during a stressful time. My air conditioning wasn’t working over the weekend and your technician came out on a Saturday to check it out. It needed new evaporator coils which is a half day job. The only day I could be home to get it done was the following Tuesday because my father was in the hospital and not doing well. Even though you had that day already booked up, you rearranged your schedule to get me up and running so I could be with my Dad. I can not tell you what that meant to me.