I called only to get general information, and the customer service was fantastic.
Very helpful, and friendly.
Would definitely recommend.
Courtney M.
Jeff Johnson came out to my house this afternoon for a scheduled quote on fixing my AC. Northwind Air Conditioning is the third company I’ve had come out to do a quote, and Jeff was the ONLY person that took his time, and explained to me exactly what was going on in depth. When I was having a hard time understanding all of the terminology, he was patient and understanding and even though my dogs were barking and my house was 91 degrees inside, he sat down and explained all the different components and processes Northwind would do to repair my AC without appearing frustrated or impatient.
As a new homeowner with little to no experience with home repairs, Jeff was the only person who has treated me like a person and not just a customer on the list. His great customer service went above and beyond, and his straightforward atttitude made me feel extremely confident that I knew what I was dealing with.
I would 100% reccomend Northwind Air Conditioning. Save yourself the time and frustration and call these people first. Seriously. I wish that I had!
Athena Z.
Northwind recently came out to complete our Spring A/C check.When I called to schedule service, the customer service rep was friendly and very accomodating. I did not have to wait at home all day waiting for the technician, customer service called me to inform me when the technician was on his way. We found the technician to be friendly, knowledgeable, professional and very detailed. Both my husband and I were happy with our Northwind experience and we will call on them again.
Kelley O.
I had a very good experience with Northwind AC. They were very prompt and professional in providing a proposal to rework various duct lines and vents. Work was performed well by very courteous crew. Would definitely recommend.
Big O.
One of the best HVAC company in Houston, TX area. Highly recommended!!!
Mandeep B.
Northwind came out for a spring check on our air conditioners and did a great job. The technician was polite and very knowledgeable and informed us our air conditioners were in great shape and did not try to sell us anything. We will definitely use Northwind again and recommend them to our friends!
Sharon P.
Northwind AC just replaced the evaporator coil on one of my AC units. I was very pleased with their diagnosis of the problem and their professional and courteous service. They even tried to help me determine whether the part was under warranty . Ultimately, the warranty had expired but I appreciated their honesty and integrity regarding the possibility that the parts and labor might be under warranty. The replacement was done very quickly and our AC was back up and running within a couple of hours. Customer service was fabulous! Would definitely recommend to friends and will be using them for all AC needs in the future.
Morgan B.
Brande at the front office was amazing, kind, and courteous. Chris who came to look at our unit was very knowledgeable. and ran through all of my options what is being installed and they were very fast.
Zach D.
Northwind has provide exceptional service beyond belief. From the Ladies to the Technicians’ that came out to my home, I couldn’t ask for more. NORTHWIND HAS GAINED A CUSTOMER FOR LIFE!!
Brande N.
My wife and I recently had one of our two 3-ton A/C units replaced. The Northwind’s team took the time to do a thorough inspection of our house in order to provide us with three different system options to fit our needs. They did a phenomenal job explaining the pros and cons to the different systems and we couldn’t be happier with how our new Trane system is operating! It’s made a night and day difference upstairs based upon the new system, new duct work and additional return vents added for proper air flow. I would highly recommend the Northwind’s team! They will be our go-to for everything HVAC-related going forward for sure.
Kevin K.
Northwind was great to work with and provided the most cost effective solution to our problem. I would use them again without hesitation.
David J.
Northwind went out of their way to be helpful and make sure my needs were accommodated.
Laurie S.
Great experience with Northwind AC. Crystal in dispatch was very accommodating as I had to reschedule the first appointment. Our technician Nick arrived at the house on time as promised and was polite, professional, and courteous. We are very happy with their service and would happily recommend them to anyone needing HVAC service.
Nathan L.
I can’t speak to their services, but I got on their spam list, and they blow up my inbox and my phone with unwanted email and text. I have asked at least four times to be removed, but they refuse.
Denise I.
Jose was on time and properly diagnosed the problem in minutes. Furnace was on in a jiffy!
Missy W.
Northwind made quick work of my project. They managed to knock out the entire HVAC system replacement within a single day of work. Detail oriented, efficient, and trustworthy crew. Good well done, gentlemen.
Zach W.
Very personable and knowledgeable. Looking forward to my new AC and duct work. Thank you!
Michele H.
Very good work at our house. We highly recommend.
Mara Cavalcanti R.
I’m SO THANKFUL this company was suggested us by a friend!!!
We were stuck in 95° heat in our house last night, but are back up and running within 24hrs!
David came out and it was luckily a quick fix (4yr old unit).
He did a full check of the system to make sure nothing more was going on.
He was so knowledgeable and shared so much info with us on how to maintain our system by ourselves!! Sooooo helpful! I can’t thank you guys enough for helping us out with such a quick response time. Our animals thank you, too
Kathy H.
Had my whole system replaced. Northwinds was professional, courteous, did a great job with clean up. No complaints. They are also very responsive when you call.
Alicia D.
New owner takes care of business.. Great for commercial installation…
Carlos P.
After experiencing air condition problems we contacted Northwind Air Conditioning. We were so happy we did because after a very thorough examination of all of our furnaces and A/C’s they found additional problems and gave us different options for repairing and replacing these units. They took the time to show us what exactly was going on which was very helpful. They weren’t salesman, they respected us, which helped in making a decision to let them do the job. They were highly professional, prompt, knowledgeable and friendly!!! I highly recommend them for any job you may need.
Nancy N.
Great job. Technician was knowledgeable and courteous. Patched my system to cool effectively while waiting for the part that would restore it to perfect service, then came first thing Monday morning to install the part.
Jan B.
Outstanding service again. On time, polite and didn’t take advantage of a loose fan blade.
G Mic
I’ve been in Houston for 13 years and only now feel like I have found an HVAC company I can trust. In the past 4 months I have had two occasions to call Northwind. Both times, my problems have been resolved quickly and at a reasonable cost. I highly recommend Northwind.
Last April, before the summer heat arrived, I decided it was time to deal with my kids’ rooms being too hot in both the summer and winter. Enough complaining and sleepless nights! Chris came to my house and diagnosed the problem very quickly. When we renovated our house7 years ago, my contractor’s HVAC company had installed a 5-ton blower with 4-ton chiller–incompatible units. Northwind presented me with several options, the most expensive being purchasing and installing the compatible chiller or blower, down to the least expensive, the slowing of the blower speed and adding an air return in each of the two bedrooms in question. Chris suggested that we start with the latter and see if that solved the problem before incurring a far greater expense. Problem solved! Kids’ rooms are much cooler now.
In September, mildew/mold appeared in two separate spots above the molding of my kitchen bookcases. An Indoor Environmental Consultant (i.e., Licensed Mold Inspector) recommended a Limited Mold Inspection, Mold Remediation Protocol and 2 Air & 1 Surface Samples. $855 later, he had absolutely no clue what was causing mold growth on my ceiling and advised me to get bids from mold remediation companies based on his protocol. Skeptical that the mold was the hazardous situation the mold inspector stated, I called Northwind to come check for an A/C airflow issue. It took Randy less than 5 minutes to diagnose the problem. There was a gaping hole above each bookcase through which you could see straight into the attic. You could feel the warm, humid air flowing into my air-conditioned kitchen. Randy suggested filling the gap with an expand-a-foam product and to use some bleach to kill the mold. Done and problem solved. Saved me thousands of dollars and a lot of mess and hassle. I sure wish I had called Northwind first!
Thank you, Chris & Randy!
Charlotte A.
Great customer service from technician & admin staff as well.
Troy T.
We are longtime Northwind Customers, and are always pleased with their service and honest pricing. However, this the first time MC has come to service our AC. He was excellent!! He carefully explained any potential problems he saw (showed me pictures), cleaned the outside units and was all around awesome. We remain very loyal customers.
Sally M.
They provided excellent service and an outstanding installation.
Andrew K.
We have used Northwind AC for a number of years now and are incredibly pleased with them. My brother recommended that we call them when another AC company said I needed a new unit. Northwind replaced a capacitor for a couple hundred dollars and it’s still running great 5 years later.
They are honest and ethical and that’s hard to find these days.
David G.
Have always had good experiences with Northwind in the past with service calls. Decided to replace my AC unit after speaking with technician David. He explained thoroughly what was wrong with my existing unit both outside and in the attic. Installation began on time in the morning. Installers were professional, courteous and did more in the attic than I anticipated with the existing ducts and all the connections to the new unit. Amazing job by them. Nice clean up at the end. Lead tech David stopped by before, during and after installation explaining the new unit well. Great local business for the Oak Forest/Garden Oaks area. I recommend.
James M.
New A/C system installed (and cooling) as promised! After another company had identified a problem and quoted replacement costs with very little information, Randy came to give me a second opinion. He arrived on time, was courteous and informative. I now know more about my A/C system than I did before. 🙂 The techs worked hard on installation day and were very courteous and cleaned up when they were finished. Northwind delivered a quality product and followed through with return calls and answering questions.
Cresta L.
Have been using Northwind for biannual system checkups for years and have always been very happy with the service techs who have come out and the job they performed but Nicholas, who performed the last service check, set the bar at a new level. Besides being polite, professional, on time, etc. he took the time to explain in detail his findings and answer all of my questions. Six stars if possible to Northwind and Nicholas.
Doug H.
Thrilled! Completely satisfied.
Alex was top-shelf. There is nothing more I appreciate than receiving great, personal service– that I would be proud to give my customers. I’ve switched my maintenance plan to Northwind now– and will be requesting that Alex handle all of my A/C service needs.
John W.
I needed to replace our upstairs HVAC system that was over 20 years old. Randy came out and determined that the existing compressor unit was way over-sized which was running up our electricity bill. He properly sized the replacement units and we are very happy with the results. I will definitely be using Northwind again and again.
Tony N.
All of the technicians are very professional and were able to answer all of my questions. They also gave us great advice on a new system. I highly recommend Northwind Air Conditioning.
Mary Jane S.
We have used Northwind AC for installation, maintenance and repair of our two HVAC systems. The staff is great. We have worked with Chris, Tim, Alex, Jose and believe that if these guys can’t solve your problem, no one can. They have diagnosed issues with expansion values, clogged drain lines, and low functioning capacitors. We really appreciate Thomas from their Sales department. He stays involved even after you buy a system from him. He has been back to see us when we have repair issues. The receptionist is also courteous and professional. If you have an emergency, they will respond immediately. We highly recommend this team.
John B.
Randy came to my house to do a thorough review of our new home installation. His 30 years of experience proved invaluable in identifying numerous items that the builders a/c installers either missed or improperly installed. They know their stuff and I am confident in his ability to get our house up to standards.
Barrett R.
If I could add a sixth star I would. Not only did they come in under my budget, they were able to secure equipment weeks ahead of lead-time expectations and they had me up and running in a day.
This was no easy task for the size of the chiller and the effort involved by Randy and Nick was nothing short of phenomenal. Northwind is my “go-to” company for all of my facility needs. Honest, professional and there when I need them.
Randy B.
Yes I will choose Northwind again. I really like Nicholas to come because, he’s very polite. Says yes ma’am to everything. I even had my next door neighbor put in the AC for them to.
Bennie V.
We had an acute problem with our A/c and heating due to faulty installation by builder (new home 2 years old only). Due to this our air quality was so bad with insulation particles coming from vents with musty smell and mold developing on the coil unit as the main drain line was installed in reverse gravity and so condensed water would not drain and would sit in the coil box.We were inhaling all this bad air for months as all the companies we contacted and came out had no clue and did not resolve our issue.We went thru so many A/c companies with no solution.Finally we got in touch with Northwind A/C Company and WOW we were so fortunate to have been working with Randy Burke and his team lead by Mario .They were so immaculate and knowledable that they diagnosed all the problems and made suggestions. Once we signed their contract their team came in together with Randy’s personal supervision and transformed the whole place by taking off all the faulty equipment including plenums, adding extra plenums, upsizing plenums, re-arranging all the ductwork for good air flow, installing a larger air filter cabinet to accommodate extra air flow into the unit and fitting a new coil equipment with splash guard and an inspection door.Both of which were not installed by the builder.Also the builder had not connected one of the return plenums back to the unit and thereby restricting air inflow into the unit. This was noticed by Randy and was made good with connection to the unit.After all this extensive work their team left leaving the place clean and immaculate.Since then we having been breathing good quality air and are extremely happy that we came across Northwind A/c and their Team of technicians and their office staff who were also very responsive and helpful.We have absolutely no hesitation in recommending them.
And once again a big Thank You to Northwind A/c Company.
Kumar R.
I recently had to have my A/C replaced and contacted Northwind. They were able to schedule me first thing in the morning and able to install my unit on the same day. Jose, the technician who assisted me was very professional and experienced. He explained the issues and gave me various options on what they could do. I am very pleased with the service provided and would highly recommend Northwind.
Eduardo M.
My heater finally bit the dust after 24 years. The technician that checks my equipment every year has been with them since I built my house. Their professionalism and concern for their customers is amazing. My new heater was installed within 2 days just in time for a cold front. I can not say enough about this company and their employees. It has given me peace of mind over the years that they have my back. A company you can trust. Thanks, Sandy
Sandy J.
Northwind was quick to respond when our heater was not working. They were very professional and completed the repair quickly and efficiently. Will be using them for future needs and would highly recommend!
Katie Church M.
Randy was very knowledgeable and pleasant. When looking for a new unit, I recommend giving them a shot at your business.
Andrew S.
We plan to replace our old AC system at home which caused issues each year. I contacted few companies to do the estimation, and I found Northwind through Trane’s website and google reviews. I called Northwind, and Randy (the manager) was very nice to show up in the evening at the same day I called. He is very professional and knowledgeable to check our systems and gave us some useful new information. Although the price he offered us is not low, we decided to hire Northwind for new AC systems based on many facts while meeting with Randy and good reputation for Trane systems. We are looking forward to have new AC installed later this week that I may have another update based on the installation process.
Jessie Y.
From the comprehensive review of our A/C system and air quality to the prompt service despite the Thanksgiving holiday, Northwind did an outstanding job. They provided a thorough explanation of what needed repair and provided various options depending on what we were able to spend. Top notch service!
Mary R.
As others have mentioned, Randy and team deserve top marks. In the interest of full disclosure, I received multiple bids and Northwind wasn’t the cheapest. However, they did their part to get close enough and I knew from the beginning that I wanted to see them get the job due to their professionalism, expertise, workmanship, and follow through. Being in sales myself, I appreciate the commitment toward earning the business, and more importantly, the drive to exceed expectations. Northwind, from my perspective, is simply in another league in that regard. My advice to anyone looking for a whole system replacement is to ask questions, educate yourself on options (get bids, compare scope of work, etc.), and then ask yourself who is bringing the best value to your family. After that process, the decision couldn’t have clearer for us. Thanks again to the entire team!
Greg C.
Our a/c was making a very loud noise, so we called Northwind to come and inspect. Nicholas came out and informed us that we needed to replace the condenser and coil. Nicholas was very informative and knowledgeable. I did not get the feeling that I was being taken advantage of. The replacement was scheduled for two days later. Randy and his crew were on time and very professional. They were very conscientious and covered my stairs and carpeting. They did a fantastic job replacing the unit and cleaning up. The next day Randy came back to make sure the unit was cooling correctly. Randy was very nice, professional and knowledgeable about what was being done and gave me tips on maintenance.
I will definitely call them for all of my future a/c needs!
It has been six month’s since they replaced my a/c; however, myfurnace was not replaced at that time. My heater was not working, so I called them out to inspect it. Randy came out and inspected my unit, showing me pictures of problems with my furnace and duct work! He informed me that my system needed to be replaced and that my other furnace would need to be replaced shortly. Randy gave me a great price for replacing my a/c system and an additional furnace, along with adding additional vents. The workers showed up promptly on the day that they said they would show up. It took them all day to complete the job and they were extremely professional, nice, respectful. They covered my stairs before bringing everything in and cleaned up everything after! I am very pleased with they work and will definitely call them in the future!
Kristana B.
Northwind could well be the most professional company I’ve ever dealt with! Every single person is outstanding from the receptionist to the installers to the owner! They do what they say they will do, are respectful of your time and home and show up on time! Once our new unit was installed, the city inspector came! He was even impressed! I would highly recommend this outstanding company!
Katherine D.
Randy Burke and his team came to my house to replace my AC coil and condenser after Chris did an initial inspection. The customer service was outstanding. The installers Juan and Jaime worked hard all day and were respectful of my home. They made sure to clean up any debris and were very polite.
Randy spent time explaining all the issues and how they would fix them. The work was efficient and very satisfactory.
Chris did the initial and final inspection and advised me on what system to purchase. He too was helpful, respectful, and knowledgeable.
I can’t say enough good things about Northwind AC. I trust this company, especially after getting outrageous quotes from several others. The price was right, the workmanship was excellent, and the customer service outstanding. I highly recommend this crew and company.
Christiane R.
I have used Northwind for years and have always had good experiences w them. I am a Realtor and also use NW clients’ homes to come in after inspections and give use the real scoop on equipment condition. Several years back I had a vacant new construction house for sale. No one could figure out why my client was having outrageous electric bills. NW figures out that the AC systems were 2 stage had been programmed wrong and were running all the time, costing homeowner a fortune. Once the problem was resolved the electricity bills were literally 50% what they had been.
Jeff D.
Chris with Northwind AC has been performing bi-annual maintenance inspections of our AC and heating units for several years. He is very friendly and knowledgeable and has many years of experience in the AC and heating industry. Northwind installed two new AC and heating units for us in 2012. Although various components have needed to be replaced due to failure (not a fault of Northwind), they have been prompt in replacing them at no cost for parts due to the manufacturer warranty.
Glenn S.
I’ve been a customer of Northwind since they began business in 1999 (?). They have proven to be one of the best – if not the best – vendors I have ever dealt with. I’ve had various technicians service our system over the years, and everyone of them has been competent, reliable, honest and “good people”. I sincerely doubt you will find a better HVAC company in the greater Houston area.
William A.
I have consistently had a great experience with Northwind. The owner takes personal pride in the quality of the workmanship of his technicians and they consistently demonstrate really strong expertise. I changed out a couple of fairly large complete units with associated replacement of old ducting and the result was 110% to my satisfaction. Just recently I replaced a third unit and again the standard of workmanship was excellent. Randy Burke provided supervision to both projects and did a first rate job. I can highly recommend this company.
David N.
Northwind was recommended by a friend and I had 2 other AC companies bit the job. What was different was that the individual that came out to assess our needs was a master AC person (Randy) not just a sales person. He also knew about the sacrificial zinc system that is needed when you live on a body of water to prevent corrosion on your outside units. The 2 guys that came out to install your units worked very hard and long days to get everything done in the 2 days promised and they even went the extra mile redirecting a sprinkler system so it would not be spraying on our new units. Randy was excellent and his follow up the week after to explain the operation of the thermostat was very appreciated. I highly recommend this company and especially Randy.
Dr. Ronald S.
only best service and highly recommended !
Robert
Jeff Johnson came out to my house this afternoon for a scheduled quote on fixing my AC. Northwind Air Conditioning is the third company I’ve had come out to do a quote, and Jeff was the ONLY person that took his time, and explained to me exactly what was going on in depth. When I was having a hard time understanding all of the terminology, he was patient and understanding and even though my dogs were barking and my house was 91 degrees inside, he sat down and explained all the different components and processes Northwind would do to repair my AC without appearing frustrated or impatient.
As a new homeowner with little to no experience with home repairs, Jeff was the only person who has treated me like a person and not just a customer on the list. His great customer service went above and beyond, and his straightforward atttitude made me feel extremely confident that I knew what I was dealing with.
I would 100% reccomend Northwind Air Conditioning. Save yourself the time and frustration and call these people first. Seriously. I wish that I had!
Athena Zorbas
WOW really great service providers
Michel
Brande at the front office was amazing, kind, and courteous. Chris
who came to look at our unit was very knowledgeable. and ran through all of my options what is being installed and they were very fast.
Zach Dehghanpoor
Northwind AC just replaced the evaporator coil on one of my AC units. I was very pleased with their diagnosis of the problem and their professional and courteous service. They even tried to help me determine whether the part was under warranty . Ultimately, the warranty had expired but I appreciated their honesty and integrity regarding the possibility that the parts and labor might be under warranty. The replacement was done very quickly and our AC was back up and running within a couple of hours. Customer service was fabulous! Would definitely recommend to friends and will be using them for all AC needs in the future.
Morgan Brown
Northwind recently came out to complete our Spring A/C check.When I called to schedule service, the customer service rep was friendly and very accomodating. I did not have to wait at home all day waiting for the technician, customer service called me to inform me when the technician was on his way. We found the technician to be friendly, knowledgeable, professional and very detailed. Both my husband and I were happy with our Northwind experience and we will call on them again.
Kelley O'Brien
Northwind came out for a spring check on our air conditioners and did a great job. The technician was polite and very knowledgeable and informed us our air conditioners were in great shape and did not try to sell us anything. We will definitely use Northwind again and recommend them to our friends!
Sharon Pease
I had a very good experience with Northwind AC. They were very prompt and professional in providing a proposal to rework various duct lines and vents. Work was performed well by very courteous crew. Would definitely recommend.
Big Owl
Very good service. Scheduling the appointment with Northwind AC was very easy and love the reminder phone call. The technicia
Elizabeth Shannon
I called only to get general information, and the customer service was fantastic.
Very helpful, and friendly.
Would definitely recommend.
Courtney Maylum
DON’T KNOW WHAT THIS PERSON IS TALKING ABOUT!!!!!. I have used Northwind since they started back in 1998 and they are a great company. Not only are they very courtesous, they DON’T try and take advantage of you by trying to sell you something you don’t need. I have recommended them to several of my friends and co-workers.
A Google User
Cheyanne Leibe
Carlos Gonzalez
only best service and highly recommended !