I called only to get general information, and the customer service was fantastic.
Very helpful, and friendly.
Would definitely recommend.
Jeff Johnson came out to my house this afternoon for a scheduled quote on fixing my AC. Northwind Air Conditioning is the third company I’ve had come out to do a quote, and Jeff was the ONLY person that took his time, and explained to me exactly what was going on in depth. When I was having a hard time understanding all of the terminology, he was patient and understanding and even though my dogs were barking and my house was 91 degrees inside, he sat down and explained all the different components and processes Northwind would do to repair my AC without appearing frustrated or impatient.
As a new homeowner with little to no experience with home repairs, Jeff was the only person who has treated me like a person and not just a customer on the list. His great customer service went above and beyond, and his straightforward atttitude made me feel extremely confident that I knew what I was dealing with.
I would 100% reccomend Northwind Air Conditioning. Save yourself the time and frustration and call these people first. Seriously. I wish that I had!
Northwind recently came out to complete our Spring A/C check.When I called to schedule service, the customer service rep was friendly and very accomodating. I did not have to wait at home all day waiting for the technician, customer service called me to inform me when the technician was on his way. We found the technician to be friendly, knowledgeable, professional and very detailed. Both my husband and I were happy with our Northwind experience and we will call on them again.
I had a very good experience with Northwind AC. They were very prompt and professional in providing a proposal to rework various duct lines and vents. Work was performed well by very courteous crew. Would definitely recommend.
One of the best HVAC company in Houston, TX area. Highly recommended!!!
Northwind came out for a spring check on our air conditioners and did a great job. The technician was polite and very knowledgeable and informed us our air conditioners were in great shape and did not try to sell us anything. We will definitely use Northwind again and recommend them to our friends!
I just wanted to thank the people at Northwind for being so kind and helpful during a stressful time. My air conditioning wasn’t working over the weekend and your technician came out on a Saturday to check it out. It needed new evaporator coils which is a half day job. The only day I could be home to get it done was the following Tuesday because my father was in the hospital and not doing well. Even though you had that day already booked up, you rearranged your schedule to get me up and running so I could be with my Dad. I can not tell you what that meant to me.